Frequently Asked Questions
How long does delivery take?
We hold stock in the UK, so orders typically arrive within 2–3 business days of dispatch.
Do you ship outside the UK?
At the moment we only ship within the UK. Follow us on Instagram @craftykairaly for updates if that changes.
How do I know what size to order?
Each product page has a size guide with measurements in cm and inches. If you're between sizes, we recommend sizing up — message us on WhatsApp if you're unsure.
What's your return policy?
As a trade supplier we don't offer change-of-mind returns, but any faulty, damaged, or incorrect item is refunded or replaced free — just contact us within 48 hours of delivery with photos. See our Refund Policy for details.
Are these items authentic?
Yes — every piece is sourced directly from artisans and trusted importers in Kerala and inspected before it leaves India.
Can I pay with Apple Pay or Google Pay?
Yes, both are available at checkout alongside standard card payments.