Terms & Conditions
1. Stock & Availability
Our products are held in UK stock and are typically dispatched within 2–3 business days. If an item is ever made to order or available on pre-order, this will be stated clearly on the product page and at checkout, along with the expected timeframe.
2. Order Confirmation
Your order is confirmed once payment has been received in full at checkout.
3. Cancellations
As items are dispatched quickly from our UK stock, orders generally cannot be cancelled once they have been processed for dispatch. If you need to change an order, please contact us as soon as possible and we will help where we can.
4. Returns & Exchanges
We supply trade and business customers and do not accept returns or exchanges for change of mind. Items that arrive faulty, damaged, or incorrect will be refunded or replaced at no cost to you — see section 5 and our Refund Policy page.
5. Damaged or Incorrect Items
If your order arrives damaged or isn't what you ordered, please contact us within 48 hours of delivery with photos so we can put it right with a replacement or refund. Recording an unboxing video when you open your parcel is the best way to help us resolve any claim quickly.
6. Product Appearance
Slight variations in colour, design, size, or finish may occur due to lighting, screen settings, or handmade craftsmanship.
7. Delivery
Delivery times are estimates. We are not responsible for delays caused by courier services, weather, or other circumstances beyond our control.
8. Customer Information
Customers are responsible for providing the correct delivery address and contact details. We are not liable for parcels delivered to an incorrect address provided by the customer.
9. Handmade & Traditional Products
Many of our items are handcrafted, so minor imperfections are part of their unique charm.
10. Contact
For any questions about your order, message us on WhatsApp or Instagram — we're always happy to help.