Refund Policy
This is template text based on UK distance-selling regulations. It should be reviewed by a qualified professional before relying on it for legal compliance.
Change-of-mind returns
As a trade supplier, we don't accept returns or exchanges for change of mind. Please check product details, sizes, and specifications before ordering — message us on WhatsApp if you have any questions first.
Faulty, damaged, or incorrect items
If an item arrives faulty, damaged, or not as described, you're entitled to a full refund or a replacement, including any return postage. Contact us within 48 hours of delivery with photos.
How refunds are issued
Approved refunds are made to the original payment method within 14 days of us receiving the returned item (or proof of postage).
Contact
To report a damaged or incorrect item, use our contact form or message us on WhatsApp.